A large, complex, and technologically advanced federal agency needed to be reinvented.  Its mission was critical, and it had become arrogant,  bulky, and unresponsive.  Over the years the organization become unwieldy.  The number of departments, policies, procedures, products, services, and projects continually expanded. More and more people were hired to perform these ever expanding activities. Continue reading...

The organization lacked purpose, vision, and clear direction.  There wasn’t a common understanding of target audiences and their needs.  Customers frequently voiced frustrations.  Many of its products and services were low performing.  Its processes weren’t clear.  The technology was archaic.  Career development wasn’t a priority and employees were disengaged.  Based on its trajectory, the future didn't look bright.  Continue reading...

A company had been generating over $528 million in annual revenue.  It purchased several businesses, trusting that diversification would reduce risks and create new opportunities.  That didn't work for various reasons.  Because of market disruptions, revenues plummeted and company lost over $105 million in one year.  Continue reading...

We partnered with an executive to reinvent a large organization’s worldwide supply chain operations.  Working with team with representation from planning, sourcing, procurement, logistics, materials management, and finance, we reduced internal processing costs by $175 million, and the average “order to receipt” cycle time from 85 days to hours.  Continue reading...